Contents 1 Ergonomics of Human System Interaction 1.1 ISO 9241-110 1.2 ISO 9241-210 1.3 ISO-9241-302, 303, 305, 307:2008 pixel defects 2 Previous version 2.1 ISO 9241-1 2.2 ISO 9241-2 2.3 ISO 9241-3 2.4 ISO 9241-4 2.5 ISO 9241-5 2.6 ISO 9241-6 2.7 ISO 9241-7 2.8 ISO 9241-8 2.9 ISO 9241-9 2.10 ISO 9241-10 2.11 ISO 9241-11 2.12 ISO 9241-12 2.13 ISO 9241-13 2.14 ISO 9241-14 2.15 ISO 9241-15 2.16 ISO 9241-16 2.17 ISO 9241-17 3 References 4 External links


Ergonomics of Human System Interaction[edit] The revised multipart standard is numbered in series as follows: 100 series: Software ergonomics 200 series: Human system interaction processes 300 series: Displays and display related hardware 400 series: Physical input devices - ergonomics principles 500 series: Workplace ergonomics 600 series: Environment ergonomics 700 series: Application domains - Control rooms 900 series: Tactile and haptic interactions Within those series, the standard currently includes the following parts: Part 100: Introduction to standards related to software ergonomics Part 110: Dialogue principles Part 129: Guidance on software individualization Part 151: Guidance on World Wide Web user interfaces Part 143: Forms Part 161: Guidance on visual user interface elements Part 171: Guidance on software accessibility Part 210: Human-centred design for interactive systems Part 300: Introduction to electronic visual display requirements Part 302: Terminology for electronic visual displays Part 303: Requirements for electronic visual displays Part 304: User performance test methods for electronic visual displays Part 305: Optical laboratory test methods for electronic visual displays Part 306: Field assessment methods for electronic visual displays Part 307: Analysis and compliance test methods for electronic visual displays Part 308: Surface-conduction electron-emitter displays (SED) Part 309 (TR): Organic light-emitting diode (OLED) displays Part 310 (TR): Visibility, aesthetics and ergonomics of pixel defects Part 400: Principles and requirements for physical input devices Part 410: Design criteria for physical input devices Part 910: Framework for tactile and haptic interaction Part 920: Guidance on tactile and haptic interactions ISO 9241-110[edit] (formerly ISO9241-10, withdrawn) Dialogue principles (2006) In 2006, it revised ISO 9241-10:1996, Ergonomic requirements for office work with visual display terminals (VDTs) -- Part 10: Dialogue principles.[3] This part deals with general ergonomic principles which apply to the design of dialogues between humans and information systems: suitability for the task, suitability for learning, suitability for individualisation, conformity with user expectations, self descriptiveness, controllability, and error tolerance. ISO 9241-210[edit] (formerly ISO 13407, withdrawn) Human-centred design processes for interactive systems (1999) ISO 9241-210, Ergonomics of human-system interaction, provides guidance on human-system interaction throughout the life cycle of interactive systems.[4] With its introduction in 2008, it revised ISO 13407, Human-centred design for interactive systems.[5] ISO-9241-302, 303, 305, 307:2008 pixel defects[edit] Of particular interest to the lay computer user are the definitions of flat-panel TV and monitor pixel defects provided in the ISO-9241-3xx series of standards (which renders obsolete ISO 13406-2). These identify three classes for measuring pixel defects in flat panel monitors: Class 0 panels are completely defect-free, including no full pixel or sub-pixel defects. Class 1 panels permit any or all of the following: 1 full bright (“stuck on white”) pixel 1 full dark (“stuck off”) pixel 2 single or double bright or dark sub-pixels 3 to 5 “stuck on” or “stuck off” sub-pixels (depending on the number of each) Class 2 panels permit any or all of the following: 2 full bright pixels 2 full dark pixels 5-10 single or double bright or dark sub-pixels (again, depending on the number of each; no more than 5 bright (“stuck on”) subpixels are permitted). Class 3 panels permit any or all of the following: 5 full bright pixels 15 full dark pixels 50 single or double sub-pixels stuck on or off (allowed pixed defects per 1 (one) million pixels in the TFT/LCD matrix) As of 2010, most premium branded panel manufacturers specify their products as Class 0, expecting a small number of returns due to early failure where a particular item fails to meet Class 0 but would meet Class 1. Budget panel manufacturers tend to specify their products as Class 1[citation needed]. Most premium branded finished product manufacturers (retail TVs, monitors, Laptops, etc.) tend to specify their products as meeting Class 1 even when they have a Class 0 specified panel inside. Some premium branded finished product manufacturers have started to specify their products as Class 0 or offer a Class 0 guarantee for an additional premium.[6][7][8]


Previous version[edit] ISO 9241 was originally titled Ergonomic requirements for office work with visual display terminals (VDTs) and consisted of the following parts: Part 1: General introduction Part 2: Guidance on task requirements Part 3: Visual display requirements Part 4: Keyboard requirements Part 5: Workstation layout and postural requirements Part 6: Guidance on the work environment Part 7: Display requirements with reflections Part 8: Requirements for displayed colors Part 9: Requirements for non-keyboard input devices Part 10: Dialogue principles Part 11: Guidance on usability Part 12: Presentation of information Part 13: User guidance Part 14: Menu dialogues Part 15: Command dialogues Part 16: Direct manipulation dialogues Part 17: Form filling dialogues Part 20: Accessibility guidelines for ICT equipment and services ISO 9241-1[edit] Part 1: (1997) Ergonomic requirements for office work with visual display terminals (VDTs) - General Introduction This part introduces the multi-part standard ISO 9241 for the ergonomic requirements for the use of visual display terminals for office tasks and explains some of the basic underlying principles. It provides some guidance on how to use the standard and describes how conformance to parts of ISO 9241 should be reported. ISO 9241-2[edit] Part 2: (1993) Guidance on task requirements This part deals with the design of tasks and jobs involving work with visual display terminals. It provides guidance on how task requirements may be identified and specified within individual organisations and how task requirements can be incorporated into the system design and implementation process. ISO 9241-3[edit] Part 3: (1993, deprecated) Visual display requirements This part specifies the ergonomics requirements for display screens which ensure that they can be read comfortably, safely and efficiently to perform office tasks. Although it deals specifically with displays used in offices, it is appropriate to specify it for most applications that require general purpose displays to be used in an office-like environment. ISO 9241-4[edit] Part 4: (1998) Keyboard requirements This part specifies the ergonomics design characteristics of an alphanumeric keyboard which may be used comfortably, safely and efficiently to perform office tasks. Keyboard layouts are dealt with separately in various parts of ISO/IEC 9995: 1994 Information Processing - Keyboard Layouts for Text and Office Systems ISO 9241-5[edit] Part 5: (1998) Workstation layout and postural requirements This part specifies the ergonomics requirement for a Visual Display Terminal workplace which will allow the user to adopt a comfortable and efficient posture. ISO 9241-6[edit] Part 6: (1999) Environmental requirements This part specifies the ergonomics requirements for the Visual Display Terminal working environment which will provide the user with comfortable, safe and productive working conditions. ISO 9241-7[edit] Part 7: (1998, deprecated) Display requirements with reflections This part specifies methods of measurement of glare and reflections from the surface of display screens, including those with surface treatments. ISO 9241-8[edit] Part 8: (1997, deprecated) Requirements for displayed colors This part specifies the requirements for multicolour displays which are largely in addition to the monochrome requirements in Part 3. ISO 9241-9[edit] Part 9: (2000) Requirements for non-keyboard input devices This part specifies the ergonomics requirements for non-keyboard input devices which may be used in conjunction with a visual display terminal. It also includes a suggestion for a user-based performance test as an alternative way of showing conformance. The standard covers such devices as the mouse, trackball and other pointing devices, but it does not address voice input. ISO 9241-10[edit] Part 10 (1996, withdrawn) "Dialogue principles": Gives ergonomic principles formulated in general terms; they are presented without reference to situations of use, application, environment or technology. These principles are intended to be used in specifications, design and evaluation of dialogues for office work with visual display terminals (VDTs).[3] ISO 9241-11[edit] Part 11: (1998) This part deals with the extent to which a product can be used by specified users to achieve specified goals with effectiveness (Task completion by users), efficiency (Task in time) and satisfaction (responded by user in term of experience) in a specified context of use (users, tasks, equipments & environments). ISO 9241-12[edit] Part 12: (1998) Presentation of information This part contains specific recommendations for presenting and representing information on visual displays. It includes guidance on ways of representing complex information using alphanumeric and graphical/symbolic codes, screen layout, and design as well as the use of windows. ISO 9241-13[edit] Part 13: (1998) User guidance This part provides recommendations for the design and evaluation of user guidance attributes of software user interfaces including Prompts, Feedback, Status, On-line Help and Error Management. ISO 9241-14[edit] Part 14: (1997) Menu dialogues This part provides recommendations for the ergonomic design of menus used in user-computer dialogues. The recommendations cover menu structure, navigation, option selection and execution, and menu presentation (by various techniques including windowing, panels, buttons, fields, etc.). ISO 9241-15[edit] Part 15: (1998) Command language dialogues This part provides recommendations for the ergonomic design of command languages used in user-computer dialogues. The recommendations cover command language structure and syntax, command representations, input and output considerations, and feedback and help. ISO 9241-16[edit] Part 16: (1999) Direct manipulation dialogues This part provides recommendations for the ergonomic design of direct manipulation dialogues, and includes the manipulation of objects, and the design of metaphors, objects and attributes. It covers those aspects of Graphical User Interfaces that are directly manipulated, and not covered by other parts of ISO 9241. ISO 9241-17[edit] Part 17: (1998) Form-filling dialogues This part provides recommendations for the ergonomic design of form filling dialogues. The recommendations cover form structure and output considerations, input considerations, and form navigation.


References[edit] ^ "ISO 9241-1:1992". International Organization for Standardization. Retrieved 22 July 2011.  ^ "ISO/AWI TR 9241-1". International Organization for Standardization. Retrieved 22 July 2011.  ^ a b c "ISO 9241-10:1996". International Organization for Standardization. Retrieved 22 July 2011.  ^ "ISO 9241-210:2010". International Organization for Standardization. Retrieved 22 July 2011.  ^ "ISO 13407:1999". International Organization for Standardization. Retrieved 28 April 2011.  ^ http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01634493/c01634493.pdf ^ "RouteTo". Supportapj.dell.com. Retrieved 2013-08-06.  ^ http://www.acer.com/acer/service.do;jsessionid=FC40358EEEA4A55F9AB6178CF4B0337C.public_a_14c?LanguageISOCtxParam=hi&sp=page15e&CountryISOCtxParam=IN&miu10einu23.current.attN2B2F2EEF=3767&ctx2.c2att1=158&miu10ekcond13.attN2B2F2EEF=3331&miu10ekcond12.attN2B2F2EEF=3767&ctx1.att21k=1&CRC=836628430


External links[edit] Updates on the new parts of ISO 9241 from Userfocus.co.uk v t e ISO standards by standard number List of ISO standards / ISO romanizations / IEC standards 1–9999 1 2 3 4 5 6 7 9 16 31 -0 -1 -2 -3 -4 -5 -6 -7 -8 -9 -10 -11 -12 -13 128 216 217 226 228 233 259 269 302 306 428 518 519 639 -1 -2 -3 -5 -6 646 690 732 764 843 898 965 1000 1004 1007 1073-1 1413 1538 1745 1989 2014 2015 2022 2047 2108 2145 2146 2240 2281 2709 2711 2788 2848 2852 3029 3103 3166 -1 -2 -3 3297 3307 3602 3864 3901 3977 4031 4157 4217 4909 5218 5428 5775 5776 5800 5964 6166 6344 6346 6385 6425 6429 6438 6523 6709 7001 7002 7098 7185 7200 7498 7736 7810 7811 7812 7813 7816 8000 8178 8217 8571 8583 8601 8632 8652 8691 8807 8820-5 8859 -1 -2 -3 -4 -5 -6 -7 -8 -8-I -9 -10 -11 -12 -13 -14 -15 -16 8879 9000/9001 9075 9126 9293 9241 9362 9407 9506 9529 9564 9594 9660 9897 9899 9945 9984 9985 9995 10000–19999 10005 10006 10007 10116 10118-3 10160 10161 10165 10179 10206 10218 10303 -11 -21 -22 -28 -238 10383 10487 10585 10589 10646 10664 10746 10861 10957 10962 10967 11073 11170 11179 11404 11544 11783 11784 11785 11801 11898 11940 (-2) 11941 11941 (TR) 11992 12006 12182 12207 12234-2 13211 -1 -2 13216 13250 13399 13406-2 13450 13485 13490 13567 13568 13584 13616 14000 14031 14224 14289 14396 14443 14496 -2 -3 -6 -10 -11 -12 -14 -17 -20 14644 14649 14651 14698 14750 14764 14882 14971 15022 15189 15288 15291 15292 15398 15408 15444 -3 15445 15438 15504 15511 15686 15693 15706 -2 15707 15897 15919 15924 15926 15926 WIP 15930 16023 16262 16612-2 16750 16949 (TS) 17024 17025 17100 17203 17369 17442 17799 18000 18004 18014 18245 18629 18916 19005 19011 19092 (-1 -2) 19114 19115 19125 19136 19439 19500 19501 19502 19503 19505 19506 19507 19508 19509 19510 19600:2014 19752 19757 19770 19775-1 19794-5 19831 20000+ 20000 20022 20121 20400 21000 21047 21500 21827:2002 22000 23270 23271 23360 24517 24613 24617 24707 25178 25964 26000 26300 26324 27000 series 27000 27001 27002 27006 27729 28000 29110 29148 29199-2 29500 30170 31000 32000 38500 40500 42010 55000 80000 -1 -2 -3 Category Retrieved from "https://en.wikipedia.org/w/index.php?title=ISO_9241&oldid=749625791" Categories: ISO standardsHidden categories: Articles needing additional references from August 2009All articles needing additional referencesAll articles with unsourced statementsArticles with unsourced statements from April 2010


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